customer satisfaction survey

Customer Satisfaction Survey

Connect with your customers for enduring profits

Why to consider the customer satisfaction survey template?

In today’s fast paced technology world, efficient customer satisfaction surveys emphasizes on estimating customer perceptions on how well a company delivers on the critical success factors of the business. Customer surveys helps to reach out to your customers asking them what they are fond of, what products they like, and which services they dislike.

Select customer satisfaction survey questions and get started

Understanding your customers and customer expectations will allow you offer better products and services on a regular basis. How do you compare to competitors? Are your customers satisfied with your quality? Are they likely to refer you to someone else? Our customer satisfaction templates can actually solve these questions and provide you with better results. You can also customise our templates and add questions if there’s a part of the customer experience you want to explore more fully.

Why It's Important to Measure Customer Satisfaction?

More companies are evolving on a daily basis, and competition is in abundance. The most significant factor what really matters is what your customers think about your business.

It is important to understand on what aspects of your business customers are satisfied and what else needs to be improved. Today most of the customers have various ways of exploring what they want and on average two out of three people are relying on the social media before they purchase. A satisfied customer will possibly share their good experiences with others which in turn contribute to generating more revenue than a dissatisfied customer share their poor experience with others.

Have you ever experienced that today 95% of the customers just leave and they never return. By conducting a survey you will discover the needs of an unhappy customer and rectify the problem and reduce customers churn.

Uses of Customer satisfaction survey

  • Collective Feedback
  • Product Improvement
  • Improves Customer loyalty
  • Good Customer engagement
  • Evaluating service performance
  • Thriving to revenue and profitability.

What are ways of measuring customer satisfaction?

Eventsurvey360 follows specific Procedures for evaluating customer satisfaction that is extended with a variety of Channels used for the customer engagement. Ways of gathering feedback to measure customer satisfaction can be set up easily from your survey account and that includes:

  • Web links: Each survey has a unique survey link which is used.
  • Emails: Bulk emails or individual emails are sent to a targeted group.
  • Social media: Surveys are sent through different social media channels like (Face book, Twitter, LinkedIn).
  • QR Code: Scan a code to go directly to the survey.
  • Embedded Form: Embed surveys in to particular pages in your website.
  • Results: Each survey Results has a unique link that can be shared.
  • I frames: Deploy the code in to particular pages in the website.

Impact of Net promoter Score for your customer satisfaction surveys

Eventsurvey360 probably uses Net Promoter Score the most popular measure of customer satisfaction towards your company which is evaluated based on asking a single questions – ‘how likely would you be to recommend this company to a friend or colleague?" It’s simple, easy to calculate, and boasts some excellent completion rates because it takes just a few seconds to complete.

Net promoter score evaluates the level of customer satisfaction and it's more aimed at measuring customer loyalty and referral potential. Tracking your NPS provides you with the precise information on the challenges you business is facing.

Benefits of asking for feedback on customer satisfaction surveys

Gaining deeper insights in to the product improvement and thus, overall customer experience

Eventsurvey360 follows specific Procedures for evaluating customer satisfaction that is extended with a variety of Channels used for the customer engagement. Ways of gathering feedback to measure customer satisfaction can be set up easily from your survey account and that includes:

Retention of your customers

Customer satisfaction levels have an impact on your ability to retain customers. If the survey indicates low levels of satisfaction across a large number of questions, you face the risk of customers defecting to competitors. The higher the level of satisfaction you can achieve, the more likely you are to retain loyal customers.

Shows Commitment to the Customer

Customers like the idea that a company is considering their feedback, because it shows that the company is committed to keeping them as a business. Today many companies take their customers for granted. Customer satisfaction surveys serve as a reminder that your company cares enough to make business decisions based on your feedback.

Earn Customer referrals

If you are making the changes that customers suggest to really improve your services, customers take note and have a deeper appreciation for your product. Customers are more likely to recommend your product/service to their to a friend or colleague, and this is a great way to stand ahead of your competition

Eventually by tracking changes in the feedback and identifying trends you can stay associated with your customers and reach their expectations by responding to comments quickly. Online customer satisfaction will help you effectively gauge customer satisfaction and build stronger relationships by gathering their potential feedback at all the stages.

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